Frequently Asked Questions

It's hardly surprising that the price of an Android TV box rises as the specifications do. The chipset is frequently the most expensive component since it is the primary component and tends to determine the typical cost for similar devices. Do you need extra RAM or space? Expect to pay a little bit more, but it's usually worthwhile.

Prices for Android TV boxes include more than just the cost of the hardware. Support and firmware updates are also included. For similar-specced devices, companies like Minix, Ugoos, and Zidoo charge higher, but they also provide better firmware and more frequent upgrades.

Avoid buying overpriced TV boxes since there are unscrupulous dealers out there who demand premium prices for inferior hardware. Generally speaking, anything costing more than $200 should be viewed with some caution.

 A variety of devices can be utilized we suggest an android TV box, fire Stick as well as your Smart TV. If you own an android television, it can be used as well. The full instruction is available on our Devices and App download page.

 After an order has been placed, you will receive an email containing the username and password for TV application. Most of the time within a few hours you have all the info you need, however please allow us up to 24 hours, sometimes we get overloaded with server support, customers and orders.

 After you recieve a username and password form us in your email that you sent, you can then enter the information into our TV app.

 The best way to explain this and the complexity of how your TV service is delivered, is by understanding how the service works. A channel is recorded live and the feed is resent over the internet. There are always variables in streaming anything especially in TV service. There are several factors that could cause this. The source of the feed could have frozen. The path the feed took through the internet could have had problems. Your own internet connection might have had a momentary blip, or even your own internal connection could experience packet loss to a small degree depending on your setup. Because of all these factors, we simply cannot guarantee any channel or any feed based on how many factors are involved that are completely out of our control.

Restart your modem, router, and device. Please understand that we have zero control over any of the feeds on any of the servers. We are simply given access to connect your device to the server to receive service from 3rd party service providers. Keep in mind that every channel and every feed has to be streamed from multiple offshore servers worldwide to get to you. Because of this complexity, sometimes the connections are not stable due to weather, storms, or satellite outages. The service provider knows about the channel outages as soon as they happen and always works to resolve problems in a timely fashion. Please be patient and check in on the channel as it will eventually be resolved.

 We recommend at least 10mbps, some people however have reported that with 5mbps and even 3mbps have faced no issues at all.

Investing in a good router is essential for enhancing your IPTV streaming experience. Here are some key points to consider when selecting a router for IPTV:

1. Speed: Choose a router that supports the latest technology, such as 802.11ac, and has high speeds, such as dual-band or tri-band, to ensure a smooth streaming experience.
2. Coverage: Consider the size of your home and the number of devices you will be using when choosing a router. A router with strong coverage will ensure that you can stream IPTV without any buffering or lag.
3. Quality of Service (QoS): Make sure the router you choose has Quality of Service (QoS) settings, which can prioritize IPTV traffic over other internet traffic, ensuring a stable and fast connection.
4. Features: Consider the additional features offered by the router, such as parental controls, security, and customization options, which can enhance your overall IPTV experience.
5. Cost: Routers range in price, so consider your budget and find a router that offers the right combination of speed, coverage, and features for your needs.

Investing in a good router can make all the difference in ensuring a smooth and reliable IPTV streaming experience.

If you have correctly entered the login details and the programs still are not showing up than probably you will need to try with a VPN. We recommend to try the subscription with another device or app before getting a VPN.

 We are happy to issue you a refund if your are not satisfied with your service as long as your request is within 24 HOURS of your purchase. Any refund requested outside of your first 24 HOUR of service will be automatically rejected. We do not offer partial refunds based on prorated amounts. All refunds will be received in full.